Help & Support

We're here to help

Get the most out of Omix with our comprehensive support resources and direct access to our team.

How can we help you?

Choose the support option that works best for you

Browse FAQ

Find quick answers to the most common questions about Omix.

Email Support

Send us an email and we'll get back to you within 24 hours.

Email Us

Community

Join our Discord community to connect with other users.

Join Discord

Get Direct Support

We're a small team and we personally respond to every support request. Reach out anytime you need help.

Email Support
Response Time
Usually within 24 hours
Community
Join our Discord for peer support

What to include in your message:

  • A clear description of the issue you're experiencing
  • Your macOS version (Apple menu > About This Mac)
  • Omix version number (found in app preferences)
  • Steps you've already tried to resolve the issue
  • Screenshots if the issue is visual

Quick Actions

Common tasks you might be looking for

Join Beta

Beta Info

Learn More

Account Help

Contact Us

Feature Request

Submit Idea

Frequently Asked Questions

How do I download Omix?

You can download Omix from our homepage by clicking the download button. The app is currently available for macOS only.

My trial has expired. How do I purchase?

You can purchase a subscription directly through the app or visit our pricing page to choose a plan that works for you.

Omix isn't adapting to my activity. What should I check?

Make sure Omix has the necessary permissions to monitor your activity. Check System Preferences > Privacy & Security > Accessibility and ensure Omix is enabled.

Can I use my own music with the adaptive features?

Currently, Omix uses a carefully curated catalog designed specifically for adaptive focus. You cannot import your own music, but our library spans multiple genres and is constantly expanding.

How do I cancel my subscription?

You can manage your subscription through your account settings in the app, or contact us directly and we'll help you cancel.

Omix is using too much CPU/battery. How can I optimize it?

Try adjusting the audio quality settings in preferences, or restart the app. If issues persist, please contact us with your system details.

Do you offer refunds?

Yes, we offer refunds within 30 days of purchase. Contact us with your order details and we'll process your refund promptly.

Is my activity data shared or stored anywhere?

No. Omix only monitors basic activity patterns locally on your Mac. No personal data, keystrokes, or app content is ever transmitted or stored externally.